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| ID | | 1 |
| Category | | Billing |
| Title | | Invoices Online |
| Date | | 3/22/2006 |
| Time | | 14:45 |
| Question | | Can I access my invoices online? |
| Answer | | Yes, you can access invoices online. Click the below link to log in or to create a new login. |
| Link | | http://www.linesystems.com |
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| ID | | 2 |
| Category | | Provisioning |
| Title | | Order Tracking |
| Date | | 3/22/2006 |
| Time | | 15:19 |
| Question | | Can I track the status of my orders online? |
| Answer | | Yes, you can track your order status online. Login to your account using the below link and select "Logs". |
| Link | | http://www.linesystems.com |
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| ID | | 3 |
| Category | | Billing |
| Title | | Reporting |
| Date | | 3/23/2006 |
| Time | | 10:20 |
| Question | | Can I access call detail reports online? |
| Answer | | Customers can access call detail reports on the website. Once you log in, click EBPP, then select Reports. There are several reporting options there, including the ability to create customized reports. |
| Link | | http://www.linesystems.com |
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| ID | | 4 |
| Category | | Provisioning |
| Title | | Voice Mail |
| Date | | 4/13/2006 |
| Time | | 14:56 |
| Question | | I am having problems setting up my LSI-Segway voice mail box. |
| Answer | | Simply click on the link below and a detailed instruction sheet is at your disposal. Please contact our customer care department at 1-888-808-6111 option 1 should you be unaware of the underlying provider or have a general question.. |
| Link | | http://www.linesystems.com/doc/segwayinstructions.pdf |
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| ID | | 6 |
| Category | | Provisioning |
| Title | | Voice Mail |
| Date | | 4/13/2006 |
| Time | | 15:03 |
| Question | | I am having difficulty setting up my LSI-Verizon voice mail. |
| Answer | | Please see the link below for detailed set-up instructions regarding our resold Verizon voice mail service. Please contact our customer care department at 1-888-808-6111 option 1 should you be unaware of the underlying provider or have a general question. |
| Link | | http://www.linesystems.com/doc/verizonvminstructions.pdf |
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| ID | | 10 |
| Category | | Provisioning |
| Title | | Calling Card |
| Date | | 4/13/2006 |
| Time | | 15:16 |
| Question | | I am unable to place a call using my LSI calling card. |
| Answer | | Please see the link below for calling card instructions. The tutorial will walk you through the process of placing both dometic and international calls. Any problems pleasee call 1-888-808-6111 option 1. |
| Link | | http://www.linesystems.com/doc/callingcardinstructions.pdf |
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| ID | | 12 |
| Category | | Billing |
| Title | | Local Calling Area |
| Date | | 4/13/2006 |
| Time | | 15:28 |
| Question | | What does my local calling area encompass? |
| Answer | | Simply click on the link provided to view your local calling area. |
| Link | | http://www22.verizon.com/wholesale/clecsupport/content/1,,east-wholesale-resources-res_lca,00.html |
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| ID | | 14 |
| Category | | Provisioning |
| Title | | Feature Guide |
| Date | | 4/13/2006 |
| Time | | 15:30 |
| Question | | I would like to learn more about present features or the functionality of another. |
| Answer | | We have provided a list of all features LSI offers, their use and set-up, and lastly cost. Please access the link below for more information. |
| Link | | http://www.linesystems.com/doc/features.pdf |
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| ID | | 16 |
| Category | | Provisioning |
| Title | | Troubleshooting |
| Date | | 4/13/2006 |
| Time | | 15:32 |
| Question | | I have heavy static on my line...My phone has no dial tone...What can I do to possibly remedy the situation myself? |
| Answer | | Our customer care department has compiled a list of preliminary troubleshooting tips for your use. We often do not have to place a ticket with the provider as the trouble may be located in your office or home. Please see below, |
| Link | | http://www.linesystems.com/doc/troubleshooting.pdf |
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| ID | | 17 |
| Category | | PUC |
| Title | | Tariffs |
| Date | | 8/22/2006 |
| Time | | 14:05 |
| Question | | How can I get access to your company's tariffs? |
| Answer | | You can do so by clicking on the link below. |
| Link | | http://www.linesystems.com/tariffs.asp |
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